Terms and Conditions

Conditions of Use

Buy online

You must be 18 years or older to buy our wines.

  • You can buy online, subject to availability, if you are 18 years or older and have a New Zealand delivery address.
  • Delivery charges apply.

All prices are per bottle which are sold in multiples of 3 and are quoted in New Zealand dollars including GST. The minimum purchase quantity is 3 bottles.

Freight is $10.00 per dozen bottles, or part thereof, in the North Island or $15.00 or part thereof in the South Island.

We endeavour to ensure all prices are correctly displayed on this website. However, if a price is incorrect we reserve the right to not accept your order and will advise you of this at the time. In such cases, you are under no obligation to proceed with the order if you do not accept the corrected price.

Online payments can only be processed using a recognised and accepted credit or debit card. Orders will only be shipped once payment has been received.

Trinity Hill operates a credit card payment process to enable you to make payment for all purchases of wine and goods. Your credit card details will be captured (but not stored) at the time you place an order. Your Credit Card will be charged once your order has been accepted and prior to dispatch.

Ngatarawa Wines Limited is the name that will appear on the cardholder statement.

To pay by other means please contact our Cellar Door email: cellardoor@ngatarawa.co.nz or phone +64 6 879 7603.

We insure our products up to the point where they are delivered to your nominated delivery address. We are not liable for damage or theft of the goods once they have been delivered to your nominated delivery address and in accordance with your delivery instructions.

Delivery will usually be made within 3-7 business days. If there is going to be any delay with your order we will contact you to and let you know.

Returns Policy

Cancelled or unwanted goods

If you are not satisfied with your purchases we will accept for refund any unopened and undamaged bottles that are returned to the winery at the purchaser’s expense, provided:

  • The wine/s have been purchased from this website and a copy of the purchase receipt is returned with the goods
  • The refund request is made within 60 days from date of purchase
  • The refund is payable to the purchaser’s credit card.

Damaged, faulty or incorrect goods

We will replace or refund any damaged or faulty goods purchased on this website in accordance with the New Zealand Consumer Guarantees Act. If you feel you have received damaged or faulty goods from us please contact our customer service team at our Cellar Door email: cellardoor@ngatarawa.co.nz or phone +64 6 879 7603.

If your delivery has been damaged in transit we will replace it for you. Please note that damaged goods must be reported to at our Cellar Door email: cellardoor@ngatarawa.co.nz or phone +64 6 879 7603 within 72 hours of delivery and that we may request photo verification and/or other documentation to support your claim.

If your order has been incorrectly packed and is not what you have been invoiced for, we will correct this at our expense. Please contact our customer services team at our Cellar Door email: cellardoor@ngatarawa.co.nz or phone +64 6 879 7603 within 72 hours of receipt of delivery.

Site Access

This site is maintained for the personal use of those persons who are lawfully permitted to consume and purchase wine.

Ngatarawa Wines grants you access to make personal use of this site provided you do not download or modify any portion of it without the express written permission of Ngatarawa Wines Limited.

Site content may not be reproduced, duplicated or sold in whole or in part without the express written permission of Ngatarawa Wines.

You may not use any logo, graphic or proprietary trademark without the express written permission of Ngatarawa Wines.

 

Privacy

Please review our Privacy Policy to see how we protect the information you provide.

Trademarks

Ngatarawa, Stables, Silks, Country Mile, Glazebrook and Alwyn are trademarks of Ngatarawa Wines Limited. No trademark or proprietary logo or graphic may be used in any way in connection with any other product or service that is not controlled by Ngatarawa Wines Limited without the express written permission of Ngatarawa Wines.

Copyright

Copyright© 2016 NGATARAWA WINES LIMITED All Rights Reserved. The content of the pages of this web site is protected by copyright. Permission is given to view the content and to save that content only for your future personal non-commercial reference but you may not further copy, modify, use or distribute the content in any way. 

Links

Ngatarawa Wines provides hypertext links to other web sites for your convenience. No warranty is made or any liability accepted for the accuracy of the links or the content of the linked pages.

Accuracy of Information

Whilst every effort is made to ensure the accuracy of the information contained in this site Ngatarawa Wines does not warrant that the information supplied to it and contained in the product descriptions and/or wine reviews is error-free.

Privacy Policy

At Ngatarawa Wines we respect and protect your privacy. Your name and the information you provide will not be shared or sold to other companies or organisations.

We only request information from you to enable us to provide the services we offer and improve the delivery of our services to you. All information is kept strictly confidential and secure.

You are free to access and amend your personal details by contacting us at any time.

 

Information Security

Payments are processed through the secure DPS Payment Express system. Any credit card details stored for recurring payments are done so on the DPS system. No credit card information is stored by us and. Payments must be received prior to orders being shipped.